A recent quick turnaround in a web development project ensured Dickson Chemist can continue to service their customers during the current restrictions.
The ongoing Covid-19 pandemic has led to many businesses rapidly changing their current business models. Many retail businesses who had a thriving e-commerce strategy are weathering the storm of their physical stores being closed while others who had thriving store fronts and zero e-commerce trading have seen their revenues fall to zero, for example – Primark.
In addition, many essential stores have needed to adapt their own working methods to meet the needs of their customers. One such business was Dickson Chemist, who recognised quickly that demand would inevitably increase for their free prescription delivery service and to cope with that increase in requests they would require an online sign-up process. They also noted that with many people isolating at home, an online store would be beneficial to customers to enable them to order some essential items.
They contacted Pulsion to develop their website to meet the demand for both services. Given the circumstances this would need to be done quickly to roll out to customers as soon as possible. Work started right away and within two days the online store was ready to go live.
“With chemists on the front line of providing a vital service to the public we knew it was essential we could mobilise the team and meet the tight timescales required to deliver this project”
With the online sign-up process for prescription delivery now live as well as the online store, Dickson Chemist can continue to serve their local community as they have done for over thirty years.
“The situation we all find ourselves in, means business has to adapt quickly to meet customer demand and in many retail situations that will mean ensuring there is an online e-commerce presence. We are grateful to Pulsion for turning this project around so quickly for us to ensure we can maintain our levels of customer service online that we would normally provide face to face.”
